Findasense becomes part of TP infinity, Teleperformance's global digital services arm

Findasense, a 360 creative agency with expertise in Brand Experience, will maintain its service provision across Latin America, the United States, and EMEA

Aligning with TP's goal to better serve its clients worldwide through consulting, technology, data analytics, design, and creativity, combining digital CX services and global transformation
 

Teleperformance, a global leader in digital services for businesses, has just announced the launch of its global digital consulting arm, TPInfinity

Designed to offer a comprehensive approach to building strong brands through enhanced Customer Experience (CX), it is comprised of three independent digital companies: Findasense, a 360 creative agency with expertise in Brand Experience, born in Spain with operations in Latin America, the United States, and EMEA; Junokai, a CX consulting firm based in Germany; and IST Networks, based in Egypt, with operations in Saudi Arabia and the United Arab Emirates.

TP Infinity aims to address the growing demand from clients for an integrated approach to CX transformation in today's experience-centric economy. Its comprehensive portfolio spans consulting, technology, data analytics, design, and creative services, combining digital CX services and global transformation.

"We are pleased to announce that we are part of TP Infinity, Teleperformance's new digital arm. At Findasense, we have always been at the forefront of digitization and customer experience, offering innovative solutions such as Brand Experience and Digital Transformation Consulting. In this new context, our next challenge is to bring our services and methodologies to a global scale," comments Esteban Pineda, CEO of Findasense Americas.

"This partnership is excellent news for our clients, partners, and everyone at Findasense, as it provides exciting opportunities for growth and improvement together. We are poised to offer a deep, comprehensive approach to building strong brands through enhanced Customer Experience (CX)," adds José Ramón López Grañeda, CEO of Findasense Global.

"In this new era of integrating AI-driven solutions into CX management, Teleperformance is investing in value-added services to help our clients design, analyze, and implement AI-driven solutions and accelerate their CX transformation," states Daniel Julien, Chairman and CEO of the Teleperformance Group. "Consolidating our digital consulting teams under the TP Infinity umbrella will allow us to maintain a tremendous focus on the extraordinary opportunities we have to help our clients build brand loyalty."

TP Infinity team members will support their own clients and work seamlessly in collaboration with Teleperformance teams and their clients to enable faster, more efficient, and enhanced business processes that deliver improved experiences for customers.

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Findasense, a company of the Teleperformance Group, a 360 creative agency with expertise in Brand Experience, dedicated to designing, implementing, and executing high-impact marketing, communication, and transformation solutions for brands, based on a deep understanding of the consumer as a lever of the so-called experience economy. Findasense analyzes data and creates experiences for clients such as Grupo Bimbo, Coca-Cola, Liberty, Scotiabank, Lenovo, Tetra Pak, Schar, Zalando, among others. FINDASENSE has a presence in 9 offices and covers more than 30 markets around the world. Spain and Portugal in Europe; the United States and Mexico in North America; Colombia, Peru, and Ecuador in the Andean region; Costa Rica, Guatemala, Panama, El Salvador, Honduras, the Dominican Republic, Nicaragua in Central America and the Caribbean; and Argentina, Chile, Paraguay, and Bolivia in South America.

TP Infinity comprised of a diverse team of over 650 strategists, data lovers, technology enthusiasts, creative geniuses, and operations gurus operating in 15 countries across North America, South America, Europe, and Asia, united by a common purpose: pushing the boundaries of CX. For more information about TP Infinity, visit www.tpinfinity.com.